4/26/2023 0 Comments Idrive customer supportThat's both mean-spirited and a very foolish business decision when I can clearly show by their own email chain that they never once provided a working product. When I cancelled my new account (because it never worked and they couldn't make it work) they would not fully refund me. I'm disappointed when any company uses deceptive tactics to make it difficult to cancel recurring billing. When I cancelled my old account they still tried to charge me a subscription renewal for it - turns out they deliberately obscure the process needed to cancel so you think you've cancelled when you haven't. Their Support crew didn't seem very interested and I frequently had to prompt them into action. New owners? New development and support team? They used to be so good! I don't know what happened to them. but I'd still like the option of more granularity. The advantage of this approach is simplicity, the disadvantage is a lack of flexibility. In the same way, all local files/folders are handled as a single backup set, again with no granularity. The only way to omit one would be to leave it unplugged. My understanding from the FAQ and help files, together with practical use of the system, is that all network/external drives are handled as a single backup set. For example - to set weekly backups for one external drive and daily backups for another. If backups are daily and no more frequent this shouldn't be an issue, but it could well cause problems (or at least confusion) if backups were more frequent.I would like to see more granularity in the backup scheduling. I'm on the other side of the world and it seems nonsensical for me to schedule a 9 am backup on the 10th of November (10/11/22) to find that the system records it as being made at 3 am on 11/10/22. All timings by the software use PST (Pacific Standard Time) and a US format timestamp.
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